Freight Train of Innovation

Freight Train of Innovation

The constant state of the fourth industrial revolution will be networking.  All of your connected devices and applications will be doing it and you must do it too.  Until and unless you become that guy –   who builds his own yurt and stops getting invited to parties – you will be networking,

So, let’s talk about your learning network.  You’re going to need a learning network.

“We are going to be a freight train of innovation …” – James Phillips, CVP Business Applications Group, Microsoft.

There’s an old aphorism that you don’t have to know everything as long as you know the people who do, with the speed of change in the Dynamics 365 space these days, I’ve never found anything more comforting. 

I’m going to let myself off the hook for not knowing the ins and outs of Dynamics 365 for Marketing, losing the plot in the first Dynamics 365 for Talent webinar I attended and not having any real interest in Business Central (except that I adore the #Dyn365FO Twitter hashtag more than I can say).  In fact, I’m going to forgive myself for continuing to say “CRM” … I love Dynamics 365, but I need more time. 

All of this is alright, because I can count on my learning network to help.

Whether you are new to Dynamics 365 and looking for a place to start or have years of experience and just need to understand the latest update, there is a place to connect and build your own learning network. 


All learning begins at the source, your learning network begins with Microsoft resources.

  • Get yourself a Dynamics 365 trial and start playing. There’s no substitute for practice, so getting hands-on with the latest version of the application and trying new features can’t be beat.
  • All the technical documentation examples and tutorials you can eat are conveniently located at Microsoft Docs
  • The addition of Dynamics 365 content to Microsoft Learn is fantastic and a great resource for beginners.
  • Microsoft has also embraced MOOC and brings <a “href=””>Managing Customer Engagement with Dynamics 365 to it’s already great lineup of self-paced, free learning on Be sure to have a look at the content on Power BI, Power Apps and Microsoft Flow available there.


There’s nothing better for moving beyond the basics than connecting with people who’ve been there and done that.  Microsoft Certified Trainers delivering Microsoft Official Courseware can prepare you for achieving certification, working with new features or nailing your next task.

It’s important to know what kind of learner you are, sometimes the self-paced / self-directed approach is great, other times attending a live instructor lead training course can give you the motivation and real-life examples you need to grasp new concepts and accelerate your skills. 

  • Live, virtual, instructor led training from DynamicsU is a great choice for hands-on Microsoft Official Courseware. Obviously this is a shameless plug, but we’re that good.


My own learning network started small, comprised of the two guys I worked with on my first CRM project patiently answering all of my questions. It’s still all about the people and you won’t find a more generous bunch than the members of the Dynamics 365 community.

  • The Dynamics 365 General page just got a lovely facelift and the new breakdown of pages for each application is brilliant.
  • Twitter – for sharing – start with @MSFTDynamics365 then follow Dynamics 365 fans and MVPs alike.
  • So many good blogs, try this one and come back here, I’m going to need a whole blog to talk good blogs.
  • CRM Audio rocks, take your learning network mobile with the app on your phone.

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